Join a purpose-driven innovator that exists to make life better—by delivering world-class broadband, SD-WAN, firewall, and managed Wi-Fi solutions.
What You’ll Do:
🔹Drive SLA compliance, ticket quality, and customer satisfaction
🔹Build & deliver a training/certification roadmap for L1 engineers
🔹Lead QA initiatives and continuous-improvement programs
🔹Own escalations and cross-team RCAs to reduce complaints
🔹Mentor & retain a high-performing support team
Must-Have:
🔹Hands-on telecom/network support (broadband, leased lines, SD-WAN, firewalls, Wi-Fi)
🔹Proven people-management of 15–20 engineers
🔹Strong SLA, escalation, and QA process experience
Qualifications: B.Tech in CS/IT/EC or equivalent
Ready to lead excellence in customer support?
Apply Now!